I write about culture and community, faith and family, humor and sometimes heartache. If you agree with what I write, be in touch; if you disagree, just wait for me to be in touch with you. Actually, feel free to read, reflect and respond.
It's hard to know whether Delta or Northwest has worse customer service. With their merger, I suspect the two employ a scorekeeper to mark which representatives have not helped the most customers. Today my guess is that Delta is in the lead.